Some EE customers experiencing 3G network issues

Alex Walls
June 12, 2013

Looks like Three isn’t the only network to be experiencing network issues recently, with some Everything Everywhere customers reporting signal issues.

The company’s Facebook page has several complaints about signal issues, with some posts claiming the problems have been occurring intermittently for two days.

Everything Everywhere (EE) tweeted that it was aware of the “problems affecting customers in Devon and Cornwall” and was working towards a fix as soon as possible.

On its Facebook page, the operator said it was advising customers in Devon and particularly Plymouth to switch their phones off and on, and to switch their network mode from 3G to  GSM only; so sounds like the issue could be with 3G; voice calls appeared to fine, a source said.

Tweets to customers advised turning handsets off for 30 seconds and then on again.

The company said in a statement that it was aware of an issue affecting 3G service for Orange and T-Mobile customers in Plymouth, Exeter and Torquay areas and was working to resolve the problem as quickly as possible.

“We apologise for the inconvenience caused to our customers.”

Three recently reported issues with mobile data across its network, with some customers reporting issues making or receiving calls.  The operator aimed to have services back up and running by the afternoon of June 4, although some Three customers in London reported data issues in the late afternoon.

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