Network says EE signal issues due to upgrade work

Alex Walls
June 18, 2013

Everything Everywhere has said work upgrading its network may have caused the signal issues customers have been reporting.

What Mobile reported last week that the operator had several complaints on its Facebook page regarding 3G signal outages, with the company tweeting it was aware of problems affecting customers in Devon and Cornwall.  On its Facebook page, Everything Everywhere (EE) recommended customers in Devon and Plymouth to switch devices off and on, and change their network mode from 3G to GSM only.

However there have been complaints since of issues with signal from some customers.

EE said it had been carrying out upgrade work on its network in London and the UK, installing new 2G and 3G equipment and integrating Orange and T-Mobile networks into EE’s single network and preparing for its “double-speed” 4G.

“Some of this work may have caused isolated disruption to services as we continue to enhance the overall performance of the network. We’re sorry for short term inconvenience caused as we continue to make EE the best network in the UK.”

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