Vodafone tops Ofcom list for most number of complaints from customers

What Mobile
January 24, 2020

EE and Sky received the least complaints among broadband providers

Vodafone has topped the Ofcom list of the most complained about operator for the second straight quarter with EE and Sky attracting the least complaints among broadband providers.

The findings were revealed today as Ofcom published the latest league tables on complaints received about the UK’s major home phone broadband, mobile and pay-TV firms.

Vodafone broadband customers spoke of having issues with the operator’s faults, service and installation problems. Vodafone, TalkTalk and Plusnet were the most complained about landline providers.

Vodafone and Virgin Mobile were the most complained about mobile providers with the primary complaint being handling.

Tesco Mobile was the least complained about pay-monthly mobile provider while EE attracted the least amount of complaints among landline providers.

The report is published quarterly and reveals the number of complaints made to Ofcom between July and September of last year.

The communications regulator revealed that there was a small increase in the relative number of complaints they received for broadband, mobile and pay-TV compared to last quarter – but figures for landline services largely stayed the same.

Ofcom’s director of consumer policy Fergal Farragher said: “People have never had more choice in the phone and broadband markets.

“It’s also never been easier to switch your service. So companies that don’t prioritise great service could see customers leaving them for ones that do.”

Ombudsman Services investigates unresolved telecoms complaints and has responded to the findings.

Relationships director for the company Jodi Hamilton said: “Customer service and complaint handling are key battlegrounds in the fight to retain and attract customers in the ultra-competitive telecoms sector.

“We work with communications providers that belong to our scheme to help them improve their complaint handling, for the benefit of consumers.

“Any consumer with broadband, mobile or landline issue should contact their provider in the first instance. If the company cannot resolve the complaint within eight weeks, we might be able to help.”

The full results can be found below:

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