• Broadband, TV and mobile provider Sky wins a spectacular four awards at the annual uSwitch Awards, including Quadplay Provider of the Year
    • Plusnet takes home the award for Best SIM Only Network, with Vodafone crowned Broadband Provider of the Year and giffgaff winning Network of the Year
    • Best Triple Play Provider goes to Now TV, which also retains its TV Provider of the Year title
    • Huawei cements its arrival in the UK by winning Handset of the Year for its Mate 20 Pro while also claiming Mobile Manufacturer of the Year
    • Netflix wins Best TV Content and Best TV Streaming Service.

    Sky soared above the competition to take home four trophies at the 2019 uSwitch Awards, which recognises excellence in Broadband, Mobile and TV and voted for by 10,000 broadband and mobile phone users.

    Held last night at the Natural History Museum in London, the annual awards ceremony saw Sky secure esteemed awards for Best Pay Monthly Network, Best Value Pay Monthly, Best Network for Customer Service and Quadplay Provider of the Year. As well as its quartet of wins, Sky came a close second in three other categories: Network of the Year, Best Network for Data and Best TV Content.

    Huawei’s breakthrough into the UK market was cemented by its success in two categories, with its Mate 20 Pro crowned Handset of the Year and helping the Chinese device maker win the coveted Mobile Manufacturer of the Year prize.

    Plusnet and Vodafone also enjoyed a successful evening, claiming two awards apiece while being recognised for their commitments to customer service.

    EE was voted Most Popular Mobile Network and Fastest Mobile Network, while Plusnet won Best Provider for Customer Service and Best SIM Only Network. Vodafone continued to take strides out of its mobile heartland by picking up gongs for Best Value Broadband Provider and Broadband Provider of the Year.

    uSwitch.com’s judging panel – comprising of experts in technology, consumer affairs and personal finance – handed the Telecoms Innovation Award to Google for the Night Sight Mode on its Pixel 3 handset, while second place went to the Huawei Mate 20 Pro’s Reverse Wireless Charging.

    In the TV categories, Amazon’s Fire Stick was awarded Best Smart Media Device by the judges, while Netflix secured Best TV Content, aided by its strong 2018 output that included critically acclaimed original shows and movies such as Bird Box, Roma, the Haunting of Hill House and Black Mirror.

    Netflix also scooped Best TV Streaming Service, with Now TV winning TV Provider of the Year.

    2019 Award Winners & Highly Commended

    Broadband & TV Categories

    Winner

    Highly Commended

    Best Triple Play Provider

    Now TV

    BT

    Best Provider Customer Service

    Plusnet

    Vodafone

    Best Smart Media Device (judges’ awards)

    Amazon Fire Stick

    Google Chromecast

    Best TV Content (judges’ awards)

    Netflix

    Sky

    Best TV Streaming Service (judges’ award)

    Netflix

    Now TV

    Best Value Broadband Provider

    Vodafone

    Plusnet

    Broadband Provider of the Year

    Vodafone

    Plusnet

    Fastest Broadband Provider

    Virgin Media

    BT

    TV Provider of the Year

    Now TV

    EE

    Most Popular Broadband Provider

    TalkTalk

    BT

    Source: uSwitch.com

    Mobile Categories

    Winner

    Highly Commended

    Best Network Coverage

    O2

    Vodafone

    Best Network for Customer Service

    Sky

    giffgaff

    Best Network for Data

    giffgaff

    Sky

    Best Network for Roaming

    Three

    EE

    Fastest Mobile Network – based on analysis derived from OpenSignal Awards

    EE

    Vodafone

    Best Pay Monthly Network

    Sky

    BT Mobile

    Best PAYG Network

    SMARTY

    Voxi

    Best Retailer for Customer Service

    Apple

    Argos

    Best SIM Only Network

    Plusnet

    Virgin

    Best Value Pay Monthly

    Sky

    iD Mobile

    Best Value SIM Only

    SMARTY

    Plusnet

    High Street Retailer of the Year

    Apple

    Argos

    Mobile Manufacturer of the Year (judges’ award)

    Huawei

    Samsung

    Handset of the Year (judges’ award)

    Huawei Mate 20 Pro

    Google Pixel 3

    Mobile Reseller of the Year

    Mobile Phones Direct

    Affordable Mobiles

    Network of the Year

    giffgaff

    Sky

    Online Retailer of the Year (judges’ award)

    Amazon

    John Lewis

    Best Newcomer of the Year

    Xiaomi

    KTM Mobile

    Most Popular Mobile Network

    EE

    O2

    Mobiles, Broadband & TV Categories

    Winner

    Highly Commended

    Telecoms Innovation Award (judges’ award)

    Google Pixel 3 –

    Night Sight Mode

    Huawei Mate 20 Pro –

    Reverse Wireless Charging

    Quadplay Provider of the Year

    Sky

    EE

    Source: uSwitch.com

    Ernest Doku, telecoms expert at uSwitch.com, comments: “At a time when there are so much competition and innovation in the telecoms sector, it takes sustained excellence for any one provider to really stand out from the crowd, making Sky’s successes all the more impressive.

    “Interestingly, three of Sky’s four wins were for its mobile service – perhaps an area where it is not historically been seen as a major player, but one where the value and quality of its offering have now deservedly been recognised.

    “Huawei’s seismic impact on the UK market was confirmed by its wins for Manufacturer and Handset of the Year, a further demonstration that the smartphone industry and consumers alike are impressed by offerings beyond the usual suspects. With 5G arriving this year, expect mobile manufacturers to push the boundaries even further as they bid to counter the increasing smartphone apathy with a selection of exciting new devices.

    “The variety of winners in the broadband and TV categories was a clear reflection of the impressive range of options to choose from, with consumers now able to select individual streaming services or picking a triple play provider. Vodafone was the big winner, though, taking home both Provider of the Year and Best Value Provider – a testament to their strides in offering  keenly priced and attractive broadband packages to consumers.

    “Netflix continues to set the standard for on-demand TV content, with Sky and Now TV also drawing deserved recognition for both their content and their user-friendly services. The ongoing word-of-mouth success of Netflix’s recent Fyre Festival documentary has shown how social media plays an increasingly important role in creating a buzz around a show or film, making original content more vital than ever for on-demand services to stand out and drive consumers to their platforms.

    “Another exciting year across broadband, mobile and TV which once again raises the bar for the coming 12 months.”

     

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