Motorola issues Android OS 2.2 upgrade schedule

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Motorola has finally removed all uncertainty by giving an official upgrade schedule for Android OS 2.2 updates.

Recently, Motorola suggested that it might not offer upgrades to Android 2.2 on devices that were originally stated as being upgradeable to support Adobe Flash. One such handset was the Motorola Milestone, the variant of the Motorola Droid that is already in the process of being upgraded.

Such a move sparked a wave of protests on forums (including Motorola’s own support forum) and Facebook groups that encouraged people to return their Milestone and demand a full refund.

A lot of angry users vowed never to buy another Motorola device again, which wouldn’t be very good for a company that is only just getting its feet back on the ground in the mobile space.

Now, the company has decided to come out with an official schedule of upgrades, which may well disappoint some people but will at least end all the guessing and confusion. European Milestone users will now be relived to see that the 2.2 update is coming, even if it means waiting until Q4.

The full upgrade schedule from Motorola is as follows (cut and pasted from here to ensure no errors). As you can see, some old devices will not even get an upgrade to OS 2.1 – although it should be made clear that Motorola didn’t promise to upgrade all of them.

One exception is the DEXT, where Motorola Europe did originally state officially that it would upgrade the device to 2.1. That’s a rather poor show in our view.

Phone Model
Timeline
USA
BACKFLIP (USA)Upgrade to Android 2.1 planned for Q3
CLIQ (USA)Upgrade to Android 2.1 – testing in process, planned for late Q3/early Q4
CLIQ XT (USA)Upgrade to Android 2.1 – testing in process, planned for late Q3/early Q4
DEVOUR (USA)Will not have a software upgrade to Android 2.1
DROID by Motorola (USA)Upgrade to Android 2.2 currently rolling out in phases
DROID X by Motorola (USA)Upgrade to Android 2.2 planned for late summer.
Canada
BACKFLIP (Canada)Upgrade to Android 2.1 under evaluation
DEXT (Canada)Upgrade to Android 2.1 under evaluation
MILESTONE (Canada)Upgrade to Android 2.2 under evaluation
QUENCH (Canada)Upgrade to Android 2.1 under evaluation
Europe
BACKFLIP (Europe)Will not have software upgrade to Android 2.1
DEXT (Europe)Will not have software upgrade to Android 2.1
MILESTONE (Europe)Initial rollout of upgrade to Android 2.2 planned for Q4
Asia-Pacific
BACKFLIP (Asia-Pacific)Upgrade to Android 2.1 under evaluation
DEXT (Asia-Pacific)Upgrade to Android 2.1 under evaluation
MILESTONE (Asia-Pacific)Upgrade to Android 2.2 under evaluation
QUENCH (Asia-Pacific)Upgrade to Android 2.1 under evaluation
MILESTONE (Korea)Initial rollout of upgrade to Android 2.2 planned for Q4
MOTOROI (Korea)Initial rollout of upgrade to Android 2.2 planned for Q4
Titanium (Korea)Initial rollout of upgrade to Android 2.2 planned for Q4
Latin America and Mexico
BACKFLIP (Latin America and Mexico)Will not have software upgrade to Android 2.1
DEXT (Latin America and MexicoWill not have software upgrade to Android 2.1
MILESTONE (Latin America and Mexico)Upgrade to Android 2.2 under evaluation
  • BeefyOne

    I got a DEXT knowing it was 1.6.

    It is a good phone, solid and very usable.

    But the software is getting long in the tooth and needed upgrading.

    Moto changed their minds, allowing US customers to get it but not Europeans.

    That's not a way to treat customers. I won't be buying a Moto again, no point as they lie to customers.

  • http://www.facebook.com/ric.armstrong Ric Armstrong

    If someone bought a cheap low budget phone why would they expect it to run anything processor intense? Haven't we learned anything from the PC era? You can't run the latest games on old or budget systems. Why would it be any different on a smart phone they are hand held computers after all. Get a clue people regardless of what you expect for nothing that's just how the world of technology works.

    • clarkwhite

      If you are updating the phone in one country (i.e. USA) but not in another (e.g. UK), especially when you've said to everyone that you WILL be updating it, then those customers have every right to be upset.

      The update to 2.x isn't about getting the phone to run anything more processor intense – and more akin to Microsoft saying they're not going to give Windows 7 owners any service packs in any specific region.

      Of course, nobody is going to expect any upgrades from 2.x to 3.x which does begin to impose minimum hardware requirements on manufacturers.

    • Matt

      Ric, its not about the processor. Motorola are updating the cliq. The DEXT is the same phone. Its just in a different region. Many DEXT customers actually purchased the handset with the knowledge that it was getting an update to Android 2.1 OS.
      The only reason they thought it was getting an update was because Motorola had announced it.
      And as far as you saying its a budget phone it wasnt when it was released. For some customers it cost them £300 until it was made half price on the Orange Webshop.
      I think you need to get a clue about what you're on about before you start telling others about the world of technology.

  • Tehpriest

    This has caused an extremely angry response from customers

    Have a look at the Moto Europe Facebook page or support forum. Almost every post is a very angry one. You don’t need to be smoking anything
    http://www.facebook.com/motorolaeurope
    https://supportforums.motorola.com/community/non-